StrikeIQ Support

Need help with StrikeIQ or your KaiTags? Contact hello@kaisense.com.

Include your app version, phone or tablet model, and a description of the problem. Do not send your password. Only include training or health information if needed to explain the issue.

Pairing KaiTags

Charge and wake your KaiTags, enable Bluetooth, and open Devices in StrikeIQ. Search for nearby devices and assign the sensors to their positions. Compatible KaiTag hardware is required for sensor-based strike tracking.

Heart-rate data

Connect a compatible Bluetooth heart-rate monitor or enable Apple Health access where supported. Confirm the monitor is connected before starting your session.

Account deletion

Open My Area → Delete Account and confirm with your current password. This permanently removes your account and live training data. Videos already exported to Photos remain there. For access problems or retained backup copies, contact us using your account email.

Privacy

Read our Privacy Policy for details about training data, permissions, and your choices.